Sr. Deskside Technician
Stefanini North America and APAC · Houston, TX · 1 mo ago
On-siteInformation TechnologyFull-time
About the company
Stefanini is a full‑service global provider of offshore, on‑shore and near‑shore IT services, including application development and outsourcing, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises worldwide. The company employs over 25,000 people across 77 offices in 40 countries spanning the Americas, Europe, Africa, Australia, and Asia.
Responsibilities
- Support IT equipment in a large corporate environment
- Desktop/laptop tech support for Mac and PC running Windows 11
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC (Install/Move/Add/Change) support for IT equipment
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client’s ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets, including asset auditing
- Research and follow appropriate knowledge‑base articles
- Provide on‑call and after‑hours support as needed
- May provide executive support
- Various other tasks associated with deskside services
- May be required to support other client locations as needed
- Other duties as assigned
Requirements
- Experience troubleshooting complex issues at L3 support level
- SCCM/Intune troubleshooting and/or packaging knowledge
- PowerShell scripting experience
- JAMF/Apple knowledge
Benefits
- Work with brilliant minds, often within a global capacity
- Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
- Opportunity to participate in professional‑development eLearning programs through Stefanini University and other virtual training
Why we’re different
- Brazilian and privately owned company
- Agility, flexibility, and innovation are in our DNA
- Flat organizational structure enabling faster communication and decision‑making