Sr. Design Program Manager, Communications & Content, Amazon Design Excellence

Key job responsibilities

• Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
• Draft and send regular communications (emails, announcements, updates) to designers across Amazon
• Develop and execute event communications strategy
• Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
• Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
• Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
• Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
• Define success metrics for communications initiatives and use data to iterate on what's working
• Build the case for investment in new channels, presenting recommendations to leadership
• Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
• Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
• Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
• Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
• Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
• Track and report on community engagement metrics, using insights to refine communications approach

Basic Qualifications

• 5+ years of design program management experience
• Experience understanding needs of business and end customers and translating them into right solutions
• Experience developing successful marketing or communications campaigns
• Knowledge of project management tools and methodologies (agile to waterfall)
• Experience in a design, creative, or brand organization
• Experience working directly with technical teams to ship website or platform updates

Preferred Qualifications

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Experience managing creative (internal team of designers, copywriters, external agencies and freelancers)
• Experience using content publishing tools to write, format, manage and publish high-quality content
• Familiarity with community engagement tactics across platforms like Slack, internal social tools, or similar