Sr Delivery Consultant, Amazon Connect Center of Delivery Excellence

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Senior Delivery Consultant to design, implement, and manage AWS solutions that meet customers' technical requirements and business objectives. You will drive customer success through their cloud journey by providing technical expertise and best practices throughout the project lifecycle. As a trusted advisor, you will guide customers on industry trends, emerging technologies, and innovative solutions, leading the implementation process while ensuring adherence to best practices, optimizing performance, and managing risks.

Responsibilities

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies to AWS.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts.

About the team

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through offerings that help customers achieve specific outcomes related to enterprise cloud adoption and delivers focused guidance through global specialty practices covering various solutions, technologies, and industries.

Qualifications

Basic Qualifications

• 5+ years of cloud architecture and solution implementation experience.
• Bachelor's degree in computer science, engineering, mathematics, or equivalent.
• 3+ years of hands-on coding experience with REST APIs and web services, including integration of agentic or generative AI into customer-facing applications.
• Cloud experience (AWS preferred), with proficiency in a wide range of services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging, and deployment).
• 3+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service).

Preferred Qualifications

• Advanced degree in technology or AWS Professional level certification.
• Experience communicating technical concepts to diverse audiences in pre-sales environments.
• Knowledge of security and compliance standards including HIPAA and GDPR.
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional).
• Experience with automation and scripting (e.g., Terraform, Python).
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist, or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

The base salary range for this position varies by location:

• Mountain View, CA: $176,600 - $239,000 USD annually.
• San Francisco, CA: $176,600 - $239,000 USD annually.
• Seattle, WA: $153,600 - $207,800 USD annually.

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.