Sr Data & Insights Analyst

What You Will Do

• Analyze acquisition, sales, engagement, retention, and operational data and related customer behavior and outcomes to identify opportunities for optimization and growth
• Develop ad hoc and production dashboards, reports, visualizations, and other analyses to monitor key performance indicators and identify trends, drivers, anomalies, and areas for improvement
• Query, prepare, explore, and leverage data across our internal data warehouse, CRM, contact center, and digital analytics platforms to synthesize actionable insights and inform business decisions
• Develop and maintain sales forecasts and contribute to broader operational and revenue forecasting that informs planning and budgeting
• Analyze subscription, billing, and payment data to track trends and surface opportunities for improvement
• Conduct operational analysis across the member lifecycle – acquisition, onboarding, retention, and support – to identify root causes and improvement opportunities
• Build advanced Excel models and analyses for ad hoc business questions and scenario planning

Requirements

• Experience & Education: 5+ years of experience as a business or data analyst, preferably with a digitally focused, direct-to-consumer subscription-based model. Bachelor’s Degree in a related field such as business, statistics, economics, or a quantitative discipline is preferred; equivalent professional experience will also be considered in lieu of a degree.

Skills

• Analytically curious and insight-driven, with a passion for connecting the dots across data to improve business outcomes and enable growth
• Proficient in SQL for querying large, complex data sets, and in R (or similar) for statistical analysis, forecasting, and business scenario modeling
• Experience with data visualization/BI tools such as Domo or Power BI
• Comfortable using AI tools (Copilot, Claude, and/or Cursor) to accelerate analysis, automate repetitive tasks, and surface insights faster, with genuine enthusiasm for adopting new AI capabilities as they emerge
• Skilled at translating business needs into data requirements, key metrics, and actionable insights that support strategic decision-making
• Experience designing experimental testing methodologies to identify and quantify the drivers and impact of product, marketing, and operational changes

Communication & Collaboration

• Excellent verbal and written communication skills, with the ability to distill complex findings into clear, actionable presentations for non-technical stakeholders at all levels
• Excellent interpersonal and conflict-resolution skills, with the ability to build trust across teams and communicate constructively even when findings challenge assumptions

Organization & Execution

• Highly organized with excellent time management skills
• Able to manage multiple projects and shifting priorities in a fast-paced, dynamic environment while maintaining quality and accuracy

Pay

The posted range for this position is $75,000 - $105,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Benefits

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!