Sr CX Training Professional

Responsibilities

• Continuously update training equipment, hardware and software in accordance with the latest releases of training courses.
• Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise and be able to deliver training on these subjects as a certified instructor.
• Design and deliver tailored courses in line with specific customer requirements, this by collecting and selecting standard training materials from standard courses into a customer specific tailored course.
• Collect student feedback after training delivery.
• Suggest training course improvements to the Honeywell Academy organization.
• Be familiar with virtual and remote training delivery technologies to provide training for both classroom based and remote training.
• Support Honeywell Academy Pole Leader or Master Scheduler in training logistics & operations.
• Provide solutions to training requests and can autonomously produce proposals for large training programs.
• Assist sales and marketing teams with presentations and support to customers.
• Contribute to the design of new courses by providing input to the Honeywell Academy development team on new course developments within the areas of expertise.
• Interacts proactively with customers to understand new training needs and identify new topics / courses addressing these needs.
• Propose new courses and lead the design (coordinating with the development team).
• Maintains a higher technical knowledge on specific courses within the areas of expertise to certify other instructors within the pole on these courses.
• Can conduct Training Needs Analysis to support design of specific training programs.
• Coaches/mentors other instructors to enhance their technical skills within the areas of expertise.
• Coaches/mentors other instructors to enhance their teaching skills on classroom based and new training delivery technologies.

Qualifications

• Bachelor’s degree or foreign equivalent in Electromechanical Engineering, Electronic Engineering, Mechanical Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or related occupation.
• Experience must include five (5) years involving each of the following: MS SQL Server Implementation, Maintenance or Troubleshooting; MS Windows Server Implementation, Maintenance and Troubleshooting; Networking (i.e. Cisco networks, Aruba, etc.) Implementation, Maintenance or Troubleshooting; Process Control Systems Design, Implementation, Administration, Maintenance or Troubleshooting; and Process Control System Backup and Restore Implementation or Administration.
• Experience must include three (3) years involving each of the following: IT Domains and Workgroups Implementation, Maintenance or Troubleshooting; Virtualization technologies Implementation, Maintenance or Troubleshooting; Human Machine Interfaces (HMI) Design, Implementation, Administration, Maintenance or Troubleshooting, (including knowledge in vbscript or jscript).

Pay

BASE SALARY: $88,317 per year

Schedule

Position requires up to 20% domestic and international travel (currently LATAM).