Sr. Customer Travel Specialist

About the role

At ALTOUR, we believe people are the driving force behind every meaningful connection—our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions—not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Responsibilities

• Complete travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, and accuracy of work.
• Maintain ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
• Research and provide solutions to any travel-related problems clients may have experienced with arrangements made by ALTOUR, with total management awareness and participation.
• Stay fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
• Be available for and receptive to training opportunities; maintain Sabre proficiency with relevant training.
• Have knowledge and understanding of re-routing and exchange processes.
• Stay abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.
• Ensure problem resolution always includes management.
• Assist other agents on the account.
• Perform other office functions as needed and seek ways to personally add to the overall efficiency of the operation.
• Other duties as assigned.

Requirements

• Overall travel industry knowledge and experience (essential).
• 7–10 years of Sabre computer knowledge and proficiency.
• Competent with all aspects of ticketing transactions.
• Proficient with international itineraries and rate structures.
• Knowledge of online booking tools (a must).
• Experienced and comfortable with premium travelers.
• Attention to detail, conscientiousness, and flexibility.
• Problem-solving skills and initiative.
• Strong interpersonal communication and relationship-building skills.
• Willingness to learn new functions and enhance existing skills.
• Patience and flexibility.
• Minimum 7+ years of industry experience.
• Regular and dependable attendance and punctuality.

Physical Requirements

• Occasional travel may be required.
• Sedentary work: exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects.
• Sitting most of the time; requires ability to sit for extended periods without leaving the work area.
• Repetitive motion: substantial movements of the wrists, hands, and/or fingers (e.g., typing or working primarily with fingers).
• Must be able to comprehend instructions, interpret documents, and apply abstract principles to complex tasks.
• Ability to understand word meanings, analyze information, write reports, and communicate effectively to diverse groups.
• Perform basic arithmetic accurately and compute rates and percentages.
• Communicate effectively and professionally (verbally and in writing) for the needs of the audience.
• May be required to travel for client meetings, conferences, strategic planning, industry events, and internal events.

Pay

The salary range on this job posting has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, and budget, are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on the company’s financial goal achievement and individual performance.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.

Schedule

11 AM – 8 PM ET.