Sr. Customer Success Manager

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to join a company building a cutting-edge enterprise network and secure cloud platform on a fast track to becoming the worldwide market leader.

About the role

As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer-facing and technical acumen to lead our customers to success. You bring curiosity to understand our customers' business needs, creativity to find sustainable paths to yes, and empathy to connect at a human level.

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements

• 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located within the Bay Area, CA, United States
• Ability to travel up to 25% of the time

Qualifications

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
  • Routing (static, BGP, EIGRP, etc.)
  • Switching
  • SD-WAN
  • Firewalls, Proxy
  • Secure Web Gateway/CASB/DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • Threat protection mechanisms (IPS, AM, etc.)
  • Load Balancing
  • Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
  • WAN, MPLS

Pay

A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Exact compensation may vary based on skill set, experience, location, training, and certifications.

Benefits

• Health, vision, and dental insurance
• 401(k)
• Stock options
• Health Savings/Flexible Spending Accounts
• Flexible time-off
• Paid parental leave
• Disability benefits