Sr. Customer Solutions Manager, US Enterprise Travel & Hospitality

About the role

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sews patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Requirements

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Travel up to 30% of the time

Qualifications

• 2+ years of professional work experience, or experience with AWS services or other cloud offerings
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
• Experience implementing cloud services including migrations and modernization projects or equivalent
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified