Customer Solutions Manager, US Enterprise Travel & Hospitality

About the role

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their customer transformation journey. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sews patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Travel up to 30% of the time

Qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements

Skills

None specified in the job posting.

Benefits

None specified in the job posting.

Pay

Not specified in the job posting.

Schedule

Not specified in the job posting.