Sr. Customer Solutions Manager, Media & Entertainment, TMEGS

About the role

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Responsibilities

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sews patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification (preferred).
• Experience implementing cloud services including migrations and modernization projects or similar (preferred).

Skills

• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Working knowledge in multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.). Has some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.). Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution. Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Ability to actively participate in customer technical discussions and provide guidance on best practice.
• Sews patterns; makes connections to improve program/process efficiency. Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Benefits

• At AWS we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers.
• You have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Pay

Competitive salary and benefits package.

Schedule

Full-time, remote position.