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Sr Customer Solutions Manager, Media & Entertainment

Amazon Web Services (AWS) · New York, NY · 1 mo ago
ConsultingFull-time

About the role

You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners.

Responsibilities

  • Co-Innovation - integrations between customer and AWS products or co-developing a new product. Examples include integrating Cisco SDWAN with AWS CloudWAN for one-click hybrid network deployments, onboarding 3rd party models on Bedrock, putting Factset API/MCP generated narratives and DataDog's Bedrock observability platform on AWS Marketplace to streamline workflows and enhance security capabilities.
  • Migration of the customer solution or ISV customer from external source (including 3rd party tools) to AWS (e.g., migration of on-prem database to AWS, migration from Genesys to Amazon Connect, migration from OpenAI to Bedrock, or from cloud provider, e.g., Azure, to AWS).
  • Modernization of the existing customer solutions on AWS (e.g., modernizing the application to run on Graviton, modernizing from CockroachDB hosted on EC2 to Aurora, moving AI models from EC2 to SageMaker).
  • New Build - enabling the customer to develop a new product on AWS from scratch or jointly developing a new AWS service (e.g., Adobe Experience Platform on AWS, Trimble's design collaboration assistant or SonicWall's security management system).
  • Optimization – improving the existing workload to maximize efficiency, enhance performance and/or reduce cost. (e.g., cost optimization through waste removal, rightsizing EC2 and RDS instances, implementing S3 tiering strategies)

Requirements

10+ years of leading complex, large-scale, IT, technical or engineering programs experience
Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
7+ years of senior customer facing role experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Qualifications

  • Knowledge of at least one relevant technology domain area (e.g., compute, hardware, network, software, big data, security, etc.)
  • Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in commercial tasks or environments
  • Experience implementing AWS/cloud services
  • Knowledge of the software development/engineering lifecycle from conception to delivery
  • PMP/SCRUM/Agile certification or are you SAFe certified
  • Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
  • Strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems and experience in managing and troubleshooting network
  • Highly analytical, technically proficient, and able to learn new tools and software quickly

Skills

Passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Final compensation will be determined based on factors including experience, qualifications, and location.

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