Sr. Customer Solutions Manager, HiTech

About the role

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.

Responsibilities

• Help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.
• Work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience.
• Earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance.
• Own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
• Contributes to business and technical discussions and asks relevant questions to uncover dependencies.
• Implement cloud services including migrations and modernization projects or similar.
• Drive collaborative projects from conception to delivery, or deal effectively with customers during problem resolution and operate efficiently under pressure.
• Develop technology programs and work across customer organizations.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience implementing cloud services including migrations and modernization projects or similar.
• 2+ years of professional work experience, or experience with AWS services or other cloud offerings.
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.

Qualifications

• Experience with multiple relevant technology domain areas (e.g., compute, hardware, network, software, big data, security, etc.).
• Some experience and/or deeper understanding in at least one technology area.
• Considers the larger picture (e.g., efficiency, availability, operability, scalability, risks, business goals, customer experience, etc.).
• Able to balance customer needs with engineering teams, both of whom have to build, maintain, and extend features for the life of the solution.
• Incorporates these requirements into recommendations.
• Can convey detailed technical knowledge (verbally, in writing, and via diagram) to both internal and external teams.
• Able to actively participate in customer technical discussions and provide guidance on best practice.
• See patterns; makes connections to improve program/process efficiency.
• Knows what solutions exist elsewhere and how they can be connected.
• Has an understanding of relevant of services and/or products, or similar industry technology.

Skills

• Business outcome mindset.
• Broad technical background.
• Driven problem-solver.
• Team player.
• Data-driven decision maker.
• Passionate about delivering Earth’s most customer-centric experiences.

Benefits

Amazon offers a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plans
• Flexible spending accounts
• Telemedicine services
• Wellness programs
• Parental leave
• Generous paid time off

Pay

Salary range for this role is $180,000 - $250,000 annually.

Schedule

Full-time position with flexible hours to accommodate travel and project demands.