Sr. Customer Solutions Manager, FSI Capital Markets
About the role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success.
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud.
Responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Assist in developing long-term strategic relationships with key accounts
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
Requirements
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Travel up to 30% of the time
Preferred Qualifications
- Experience implementing cloud services including migrations and modernization projects or similar
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Benefits
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Pay
The base salary range for this position is:
- USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
- USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually
- USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
- USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
- USA, NY, New York - 169,000.00 - 228,600.00 USD annually