Sr. Customer Solutions Manager, FSI Capital Markets
About the role
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.
Responsibilities
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Aid customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
- A day in the life: Direct experience implementing cloud services, preferably on AWS; Knowledge of AWS Services and Solutions; Experience at a start up or Digital Native companies; Product lifecycle or product management experience; Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
Requirements
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience implementing cloud services including migrations and modernization projects or similar
- 2+ years of professional work experience, or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Qualifications
- Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Skills
- Excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Knowledge of AWS Services and Solutions
- Direct experience implementing cloud services, preferably on AWS
- Experience at a start up or Digital Native companies
- Product lifecycle or product management experience
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
Benefits
Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Pay
Base salary range: $153,600.00 - $207,800.00 USD annually
Schedule
Travel up to 30%