Sr. Customer Solutions Manager

About the role

The role of Senior Customer Solutions Manager at Amazon Web Services (AWS) involves accelerating customers' cloud and AI transformation journeys. This role requires working closely with various AWS teams and customer groups to ensure seamless integration and successful outcomes.

Responsibilities

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities.
• Deliver complex technical projects and migration and AI initiatives that significantly impact customer outcomes.
• Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems.
• Implement and define effective people change management approaches to drive successful cloud journeys.
• Work cross-functionally with AWS service teams to address critical customer requirements.
• Proactively mitigate adoption risks and track realization of customer business cases.
• Share best practices and thought leadership in public forums to advance the cloud ecosystem.

Requirements

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Preferred Qualifications

• 2+ years of professional work experience, or experience with AWS services or other cloud offerings.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Qualifications

• Strong technical background.
• Excellent problem-solving abilities.
• Exemplary communication skills, both at the executive and project team level.
• Passion for delivering a great customer experience by deploying AWS solutions and driving innovation.
• Potential to solve customer challenges through new ideas, tools, and mechanisms.

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and parental leave. For more details, visit here.