Sr. Customer Service Representative (Bilingual)

COMPANY OVERVIEW

CentroMed is a 501(c)(3) non-profit organization that provides healthcare for all populations. It is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Founded in 1971 by CEO and President Ernesto Gomez, PhD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations. We are a mission-focused organization that aims to be the heart of our communities.

About the Role

We are searching for our next SUPER STAR! As the Senior Customer Service Representative you will serve as the primary source of contact for patients at CentroMed clinics and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The Senior CSR is responsible for registration and processing of all patients/families requesting health care services. The Senior CSR also conducts and records patient financial reviews, billings, collections and data summaries relevant to the agency’s annual UDS report.

Responsibilities

• Demonstrate proficiency in looking up accounts in the BCA Practice Management system using name, alias, family members, SSN, and account numbers.
• Demonstrate proficiency in entering charges for self pay, insurance co-pays, and eligibility programs.
• Reconcile charges and payments at the end of each day.
• Maintain error-free balance sheets.
• Absorb and assist patients and visitors that walk into the clinic.
• Answer telephones identifying self and name of clinic.
• Demonstrate an excellent understanding of insurance and eligibility programs, specifically Ryan White funding streams and Medicaid.
• Demonstrate ability to schedule patient appointments according to established protocols.
• Maintain 100% self-pay collection rate. Collect and secure all payments received at Clinic and abide by Daily Deposit Protocols.
• Demonstrate proficiency in collection of prior balances.
• Demonstrate proficiency in calculating annual household income.
• Review and update household's financial and demographic information annually.
• Know and complete understanding of the Electronic Health Record.
• Follow-up on no-shows as directed by provider.
• Provide training to students, clerks, and other personnel.
• Determine patient eligibility for participation in special programs (i.e., Part A, Part A MAI, Title V, COPC, Methodist Healthcare Ministries, and others).
• Assist with scheduling of clerks to provide adequate coverage for departments.
• Maintain excellent personal attire to include uniform and nametag.
• Demonstrate excellent attendance and punctuality.
• Absorb and assist clinical teams in patient assessment via observation and notify clinician in the event of an emergency.
• Abide by policies and procedures dictated in the Employee Safety Handbook.
• Participate in the agency’s Quality Improvement Program.

Qualifications

• Education: High School Diploma or equivalent; one year of college or Medical Assistant certification preferred.
• Experience: Minimum of one year of administrative experience working in a health care setting. Experience in bookkeeping or accounting preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Some computer knowledge and use of calculator. Must possess mental ability to conduct financial interviews with a better-than-average attention to detail.
• Bilingual English/Spanish

Benefits

Comprehensive Benefit Package: Competitive Compensation, Health, Dental, Vision & Life Insurance, Retirement Plans 403(B)- Company Match Contributions, Basic Life Insurance, Basic Life Insurance for your Spouse & Children, Short & Long-Term Disability, Flexible Spending Account (FSA), Wellness Employee Assistance (EAP), Travel Reimbursement, Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected. Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.