Sr. Customer Service Representative

About the role

We are seeking candidates in the state of Massachusetts. The Senior Customer Service Representative handles daily interaction with internal and external customers, assists with consumer inquiries and disputes, maintains internal databases, and tracks and resolves calls to our customer service phone line.

Responsibilities

• Serve as the point of contact for all calls to Customer Service 800 Line; resolving all customer inquiries and disputes, and escalating to appropriate department contact as applicable.
• Assist consumers with disputes as related to credit card operations, station inquiries, products, and billing.
• Assist distributors and dealers as related to issues that arise with credit, billing, marketing, accounting, and finance.
• Support sales staff in daily operations including the resolution of all customer inquiries/issues and the coordination of resources and supplies.
• Develop and maintain relationships with internal departments; work collaboratively as issues arise.
• Update and maintain all department reports and databases.
• Handle credit related activity, including but not limited to chargebacks, overshorts, inventory management and coordination, billing, and tracking of credit card transactions.
• Serve as a back-up to manager for new station set-ups, including credit card processing set up, ordering of equipment, and updating of all internal systems.
• Participate in special projects, information gathering and ad-hoc reporting as needed.

Requirements

• Located near the Framingham, Massachusetts area required
• Associates Degree or related experience required
• Proficiency in Microsoft Office Suite required
• 4 years experience in a customer service role required
• 2 years experience as lead customer service representative preferred
• Experience in petroleum industry preferred

Qualifications

• Flexible schedule preferred

Pay

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. <$27.30 - $40.96 per hour