Sr Customer Loyalty and Insights Analyst

About the role

Performs, develops, and implements operational activities that impact important components and processes of the Customer Loyalty & Insights work function. Responsibilities may include vendor collaboration, pharmacy insights, customer insights, pricing & promotion, and/or consumer research.

Responsibilities

• Develop and execute assigned high-profile plans/programs to enhance and maximize consumer awareness, market share, and support specified initiatives.
• Engage in and develop analysis for interpretation of results and trend analysis.
• Review alignment of functional area strategies with assumed outcomes.
• Monitor strategies of the functional area and recommend or implement adjustments.
• Contribute to planning and implementing a broad range of activities to meet objectives.
• Develop tactical plans and prepare related program budgets.
• Participate in the development of programs that establish and enhance standards.
• Identify and establish relationships with internal and external partners.
• Ensure problematic issues for key initiatives are tracked, summarized, and presented to management.
• Anticipate and prevent problems and roadblocks before they occur.
• Collaborate and share information cross-functionally to improve workflow processes and operational efficiencies.
• Interact with internal and external peers and management to share complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions/initiatives.
• Act as a subject matter advisor to the specified area of responsibility and constructively challenge current methods to identify areas of improvement, support established standards, and deliver improved results.
• Design specifications of assigned initiatives and may lead in implementation; become actively involved to meet schedules and resolve problems.
• Identify opportunities and make recommendations to improve processes and/or operating efficiencies.
• Act as a customer advocate when required.
• Work on variable-sized projects and may lead some project work streams to ensure initiatives are completed within budget and on time to meet business needs.
• Communicate effectively and tailor communications appropriately to different audiences.
• Build knowledge and understanding of the specified area and work with internal/external resources to build confidence in partners and enhance own abilities.
• Mentor less experienced team members and may participate in teaching and training members of the work team.

Requirements

• Bachelor’s degree and at least 1 year of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis.
• OR High school diploma/GED and at least 4 years of experience in the same fields.
• Experience with MS Office Suite.
• Experience using time management skills such as prioritizing, organizing, and tracking details to meet deadlines of multiple projects with varying completion dates.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor’s degree and at least 2 years of experience in the Walgreens' MARP program.
• OR a Bachelor's degree and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, and/or business analysis.
• OR High school diploma/GED and at least 6 years of experience in the same fields.
• Master's degree or MBA.
• Experience with project management (e.g., planning, organizing, and managing resources to successfully complete specific project goals and objectives).
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.

About the company

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail, and health services. The company builds trusted relationships that create healthier futures for customers, patients, team members, and communities.