Sr. Customer Delivery Engineer (CDE), Global Enterprise Services (GES)

About the role

The Customer Delivery Engineer (CDE) for Amazon Leo serves as the primary technical authority and trusted advisor for customers integrating Leo services. This role bridges the gap between customer needs and Amazon Leo's technical capabilities, driving successful implementation, managing integration activities, and ensuring long-term customer success.

Responsibilities

• Designing and implementing complex, scalable, and secure Leo solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery across diverse technologies in networking, cloud, backoffice, and hardware integration
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Requirements

• Advanced systems engineering background with design/architecture skills and experience with operations of networks
• Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols
• 3+ years of systems design, software development, operations, automation, and process improvement experience
• Experience designing or architecting new and existing systems
• 5+ years of cloud based solution (AWS or equivalent), system, network, and operating system experience
• 5+ years of scripting and programming with at least one modern language (i.e. Java, Python, PowerShell)
• Experience in field deployments, supporting customers with hardware installation and integration

Qualifications

• 7+ years of technical specialist, design and architecture experience
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Experience with networking fundamentals including hands-on experience with load balancers, switches, routers, etc.
• Knowledge of compliance and security standards across the enterprise IT landscape
• Proficiency with field operations and hardware installation (power/data cable selection, installation protocols, conducting site surveys)

Skills

Preferred Qualifications:

• Advanced degree in advanced technology
• AWS Professional level certification

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.