Sr. Customer Assistance Representative - Scranton International Airport- Part Time

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. The Enterprise brand has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr) who will provide a high level of customer service by assisting both internal and external customers through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers, and deliver administrative support in our airport location.

Opening available at: The Scranton International Airport, 100 TERMINAL RD STE 10, AVOCA, PA 18641. This is a part-time position.

Pay

• Starting rate: $16 per hour
• Shift differential: $17 per hour between 6:00 pm and 3:00 am

Schedule

• Sunday – Tuesday: 10:00 am – 7:00 pm

Benefits

• Paid time off
• Employee rental car discounts
• Training and development

Responsibilities

• Take incoming calls — reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assess condition of rental upon return
• Process returns, check-ins, and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 1 year prior customer service, retail, or administrative support experience
• Valid driver’s license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years