Sr. Credit & Collections Specialist

Sr. Credit & Collections Specialist

Title: Sr. Credit & Collections Specialist
Location: Sandy, Utah, Phoenix, AZ, Denver, CO

About the role

Timely collections of North America customer accounts receivable to achieve targeted results. Accounts receivable include multi-million-dollar transactions.

Responsibilities

• Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner.
• Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger.
• Cash receipts – liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts.
• Review open accounts receivable and engage in required collection efforts.
• Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations.
• License key extensions – manage customer software access in line with customer payments.
• Prepare cash flow forecasts for customer account portfolio. This involves examination of existing and future billings for all order types and an assessment of the expected collection dates.
• Prepare various reports as required.
• Occasional project work.

Requirements

• At least 5 years of collections experience including interaction with a large customer base.
• Some credit experience preferred.
• Proficiency in Microsoft Office including Excel and Word is essential.
• Excellent communication, problem solving, and analytical skills required.
• SAP, SharePoint, and Salesforce experience are preferred.
• Must be a self-starter capable of identifying and completing critical tasks independently with a sense of urgency.
• Must be detail oriented with an eye for accuracy.
• Experience in high tech industry beneficial.

Benefits

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