Credit and Collections Specialist
About the role
The Credit and Collections Specialist is responsible for the investigation and analysis of credit information while working within established guidelines. They resolve routine credit and collection situations and requests assistance on highly sensitive accounts. They oversee the opening of new credit accounts and requests for additional credit. They compile bank and trade references, credit reports, and business reports. They analyze and evaluate credit applications and financial information using sound judgment. They may approve credit lines up to a pre-defined limit and recommend approval/rejection of credit applications to management.
Responsibilities
- Answers customer questions regarding account status and billing issues
- Handles inside sales requests regarding restricted accounts and accounts exceeding their credit limits in order to protect the company from future uncollectible accounts
- Collaborates with sales and operations management to address payment issues
- Maintains open communication with customers to monitor the collection of past due accounts
- Contacts customers for payment and determines lien rights and possible holds
- Addresses moderately complex situations or escalates to a more experienced specialist or management
- Creates collection correspondence and prepares lien documents for management action as needed
Requirements
- A High School Diploma or General Education Degree (GED)
- Two (2) years credit and/or collections experience
Qualifications
- Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority
- We invest in your future through the latest training, tools, and technologies
- Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day
Skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritize responsibilities
- Proficiency in Microsoft Office Suite
Benefits
Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple—provide great plans that help you and your family to live happier, healthier, and more secure lives. To view all our benefit offerings, click here.
Pay
Competitive, affordable benefits designed to make life better for you and the people you love.
Schedule
N/A