Sr. Consumer Loan Specialist - Sales Customer Service - Bilingual preferred

About the Role

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, this position offers a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus averaging $8,000 annually. We also provide amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals, and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process and answering questions regarding loan products and processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Manages day-to-day servicing of a complex consumer loan portfolio.
• Resolves customer issues efficiently using analytical skills.
• Builds trust with customers and internal staff by embodying the company’s philosophy, core values, policies, and compliance.
• Processes insurance claims, follow-ups, and payments daily, maintaining an insurance log.
• Provides excellent customer care through transactions, inquiries, and problem resolution.
• Adheres to corporate, legal, and regulatory compliance policies.
• Answers incoming calls and checks branch voicemail.
• Assists the Branch Manager with operational tasks like daily initialization, preparing deposits, and importing live checks.

About Republic Finance

For over 70 years, Republic Finance has helped customers meet their personal finance goals by offering a variety of consumer loans, flexible lending options, and exceptional customer service. Serving over 300,000 customers in more than 250 communities across the U.S., we continue to expand annually. Our Core Values focus on Our Team, Our Customers, and Our Performance. We are dedicated to giving back through philanthropic efforts like volunteer work, food and school supply drives, and an annual fundraiser for St. Jude Children’s Research Hospital. Our growing company offers a clear career path, numerous growth opportunities, and a supportive culture where teamwork and continuous improvement are prioritized.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, and strong communication/customer relations skills.
• Ability to work independently and as a dedicated team member.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to undergo employment credit check, background check, and drug screening.
• Eligibility for insurance licensing to sell voluntary insurance products (based on state criminal background check).

Benefits

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) + 1 personal day
• 401k with employer match
• Company-provided Life Insurance & Long Term Disability
• Employee Assistance Program (mental health support)
• Access to LinkedIn Learning’s professional development courses
• Employee of the Month Program
• Philanthropic support for charities, including St. Jude Children’s Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotion opportunities