Sr. Consumer Loan Specialist - Sales Customer Service (Bilingual Preferred)

About the Role

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, this role as a Sr. Consumer Loan Specialist might be the perfect fit for you. As a key team member in the branch, you will ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and serve as a role model to other team members.

Responsibilities

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals, and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Manages day-to-day servicing of a complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve customer issues.
• Builds trust with customers and internal staff by embodying the company’s philosophy, core values, policies, and compliance.
• Processes insurance claims, follow-ups, and payments daily and maintains an insurance log.
• Provides excellent customer care through daily transactions, inquiries, and problem resolution.
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements.
• Answers incoming phone calls and checks branch voicemail.
• Assists the Branch Manager with operational tasks such as daily initialization, preparing daily deposits, and importing live checks.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Spanish speaking skills are desirable but not required.
• Professional demeanor, positive attitude, strong communication, and customer relations skills.
• Ability to work independently and as a dedicated team member.
• Ability to thrive in a fast-paced environment and manage priorities effectively.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with employment credit check, background checks, and drug screening.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products.

Benefits

• Health, Dental, & Vision Insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided Life Insurance & Long Term Disability.
• Employee Assistance Program (EAP) for confidential mental health support.
• Access to LinkedIn Learning's library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotion opportunities.

Pay

This position earns a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually.

About Republic Finance

Republic Finance has helped customers meet their personal finance goals for over 70 years by providing a variety of consumer loans, flexible lending options, and exceptional customer service. Serving over 300,000 customers in more than 250 communities across the U.S., we continue to expand into new states annually. Our Core Values focus on Our Team, Our Customers, and Our Performance, driving everything we do. We are committed to giving back to our communities through various philanthropic efforts, including volunteer opportunities, food and school supply drives, and an annual fundraiser for St. Jude Children's Research Hospital. Our growing company offers a clear career path, numerous growth opportunities, and a supportive culture where teamwork and continuous improvement are prioritized.