Sr Consumer Communications Specialist

About the role

BOK Financial is a leading financial services organization offering comprehensive banking, investment, and wealth management solutions across multiple markets. We focus on long-term performance, strong risk management, and delivering reliable financial expertise to the clients and communities we serve. Our regional strength and diversified business model allow us to grow strategically while maintaining stability and consistency. We remain committed to providing high-quality financial services that support the evolving needs of individuals, businesses, and institutions.

Responsibilities

• Plan employee communications and manage communication channels for the Consumer Banking division.
• Develop communication messages for internal audiences that align with and support the goals and objectives of BOK Financial and the Consumer Banking division.
• Source and create content for distribution to Consumer division employees via weekly employee newsletters, companywide intranet site, and other channels.
• Collaborate with middle management in the Consumer division to develop and manage communication content.
• Work with various Consumer Banking stakeholders to support ongoing projects, initiatives, and special events.
• Provide support in managing company and department systems such as the intranet-based employee newsletter and other platforms.
• Manage and deliver employee communications through newsletters, announcements, and weekly reminders.
• Build relationships with stakeholders to support division communication goals and priorities.
• Develop and execute communication strategies that promote key initiatives across the Consumer division.
• Create and adapt content for newsletters, intranet articles, and other internal channels.
• Maintain organized systems for archiving and managing employee communications.
• Identify story opportunities and recommend effective channels and timing for communications.

Requirements

• Bachelor’s Degree in Public Relations, Marketing, or Communications emphasis and 3+ years of experience in public relations, marketing, communications, and community relations; or equivalent combination of education and experience.
• Consumer banking experience preferred.
• Excellent writing skills with demonstrated ability to research stories, develop narrative, and produce finished product.
• Knowledge of AP-style copywriting and editing.
• Strong ability to communicate complicated concepts and technical data in simple terms.
• Strong organization and planning skills.
• Strong knowledge of Communications, Journalism, and Public Relations.
• Excellent interpersonal and communications skills.
• Excellent PC and software application skills (Word, Outlook, Excel).
• Familiarity with supporting software applications (Photoshop, InDesign, FrontPage).
• Comfort level with business and financial concepts.

Team Culture

Our culture is all about putting our clients first and embracing innovation. We prioritize personalized and efficient interactions, ensuring that every client feels valued and understood. We value gathering employee feedback and work together to keep our skills sharp with regular training on banking rules and guidelines. Our leaders are committed to developing their teams, with a strong belief that their best work is still ahead.