Sr Consultant Specialized Claims (Accountants Professional Liability)

Position Overview

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Join our Specialized Claims organization as a Sr. Consultant—an exciting chance to step into high-complexity work with a team that’s growing. This full-time, exempt role offers the flexibility to work fully remote or from one of our claims office locations.

Responsibilities

• Independently manage the company’s most complex, high-severity claims with significant financial exposure, including sensitive investigations and litigated matters.
• Collaborate with legal counsel and internal stakeholders to resolve high-profile cases and shape claims strategy.
• Retain, manage, and direct counsel; develop litigation strategies including discovery, trial, and resolution planning.
• Represent the company at trials, mediations, settlement conferences, and arbitrations.
• Maximize litigation outcomes through strategic oversight and documentation.
• Analyze root causes and develop solutions for complex claims; lead resolution strategies and negotiation protocols.
• Serve as a subject matter expert (SME), supporting departmental initiatives, projects, and policy development.
• Draft and issue reservation of rights and coverage letters, including manuscript and ISO/non-ISO forms.
• Interpret and apply commercial coverages and legal principles; oversee advanced risk assessments.
• Operate with broad discretion and autonomy in determining objectives, methods, and outcomes.
• Direct litigation strategy, manage counsel budgets, and ensure alignment with company performance goals.
• Lead quality and process improvement initiatives for complex claims handling.
• Utilize advanced tools and analytics to identify trends, correct data inconsistencies, and optimize claim outcomes.
• Oversee and lead negotiations for high-stakes claims; develop companywide negotiation strategies.
• Make decisions with short- and long-term business impact; contribute to strategic planning and execution.
• Conduct regular file reviews and ensure compliance with regulatory and internal standards.
• Maintain and update record-keeping policies as technologies evolve; ensure proper data ingestion and labeling.
• Protect PII and promote best practices across the organization; mentor others on compliance standards.
• Coordinate with underwriting, product, legal, and external partners to ensure thorough claim evaluation.
• Drive interdepartmental collaboration to resolve high-impact cases and improve outcomes.
• Lead communication strategies for escalated claims; serve as primary contact for high-profile matters.
• Build formal networks with key decision-makers; align communication with organizational goals.
• Provide strategic guidance on negotiation, conflict resolution, and communication for all adjuster levels.
• Attend industry events and contribute to thought leadership through white papers or special projects.
• Provide technical guidance and training; collaborate with learning teams to develop advanced curricula.
• Evaluate training effectiveness and recommend improvements; mentor junior adjusters.
• Maintain current knowledge of industry trends, technologies, and regulatory changes.
• Approve settlements and reserves beyond the authority of other adjusters; oversee technical work as needed.
• Collaborate with product management to improve line-of-business loss results and coverage offerings.
• Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards.

Essential Skills and Experience

• Typically requires 12+ years of professional liability or complex claims experience.
• Bachelor’s degree or equivalent experience required; JD and/or industry designations preferred.
• Expert-level knowledge of applicable statutes, regulations, and case law for high-complexity claims with significant financial risk.
• Advanced technical expertise in specific lines of business or industry segments.
• Recognized authority in negotiation and claims resolution; able to shape best practices and resolve the most complex claims.
• Demonstrated ability to interpret and execute policies and strategies from senior leadership.
• Strong written and verbal communication skills; able to handle sensitive issues and tailor messaging to diverse audiences.
• Drafts clear, factual, and objective work product without personal opinion.
• Prowled ability to mentor and coach staff; regularly supports skill development and compliance understanding.
• Capable of managing small projects and contributing to departmental initiatives.
• Makes informed, confident decisions independently; understands financial and strategic implications.
• Exercises sound judgment and strategic insight in evaluating complex issues and outcomes.
• Demonstrates adaptability in changing environments and evolving priorities.
• Cultivates collaboration and teamwork across departments and levels.
• Recognized authority in regulatory matters; expert in managing legal and reputational risks.
• Develops and implements empathetic customer service strategies; known for delivering exceptional service.
• Navigates digital tools efficiently to support claim handling and reporting.