Sr. Consultant, Professional Services (Microsoft Security)

About the role

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. This role is part of the Professional Services organization, focusing on identity management and workplace security engagements for enterprise and public sector clients.

Responsibilities

• Consult with and advise clients on identity management and workplace security engagements.
• Lead the service delivery functions and technical teams involved with the planning, setup, configuration, and administration of identity management and workplace endpoint security solutions.
• Work closely with related teams on Microsoft Security and Identity Management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• Work with co-workers, end-users, and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, adhering to contract Service Level Agreements (SLAs).
• Mentor and develop Consultants, Engineers, and Technicians on the team, providing guidance on their technical skills and soft skills.
• Function as a technical expert, with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients.
• Pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management.
• Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements.
• Model our values of personal growth, customer passion, taking care of others, and owning the end result.
• Support a detailed, actionable Statement of Work with architects, engineers, and project managers.
• Stay updated on new trends and technology updates, continually fine-tuning delivery, adoption, and problem-solving skills.

Requirements

• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.

Qualifications

• Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate.

Skills

• Technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.
• Strong customer interaction skills.
• Proactive work ethic.
• Curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• Problem-solving capability.

Benefits

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, including:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Pay

A reasonable estimate of the current base pay range for this position in Texas & Chicago is $116,800 to $146,000 annually + 14% as target incentives. A reasonable estimate of the current base pay range for this position in Florida & Denver is $110,960 to $138,700 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Schedule

Actual schedule will be based on the needs of the business and the individual's qualifications and experience.

Company Information

Softchoice is recognized and respected for its culture of inclusion and belonging, continuously striving to do what’s good for its people and communities. The company stands proudly for its people and supports their success through career development and advancement.

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity, inclusion & belonging. We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com .