Sr. Consultant, Professional Services (Microsoft Security)

The role

Softchoice is reimagining the role we play in our customers' lives, and we are seeking great people to strengthen our customer-centric culture. As a Senior Microsoft Security Consultant within the Professional Services organization, you will consult with and advise our valued enterprise and public sector clients on identity management and workplace security engagements.

Responsibilities

• Work closely with related teams on Microsoft Security and Identity Management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• Work closely with co-workers, end-users, and vendor representatives (Microsoft) on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• Mentor and develop Consultants, Engineers, and Technicians on the team, and provide guidance on their technical skills and soft skills.
• Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• Take advantage of opportunities to pursue relevant certifications and training for Microsoft Endpoint Security and Identity Management.
• Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
• Model our values of personal growth, customer passion, taking care of others, and owning the end result.
• Support a detailed, actionable Statement of Work with our architects, engineers, and project managers.

Requirements

• A Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Updated Certifications and training to include: Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate.
• Ability to travel up to 10% of the time.
• 5+ years’ work experience in a client-facing professional services role, or 7 + years of related industry experience.

Qualifications

• Passion for building strong relationships with customers and driving great Customer Experience (CX).
• A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• A problem solver with the capability to uncover and address the root cause of an issue.
• A proactive work ethic that puts responsiveness to customers first.

Skills

• Strong technical understanding of cloud security solutions including M365 Defender, Defender for cloud, and Sentinel.
• Excellent customer interaction skills.
• Ability to mentor and develop team members.
• Experience in managing complex solution and service deployments for clients.
• Knowledge of Microsoft Endpoint Security and Identity Management.

Benefits

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks: Employee Discount Program.

Pay

A reasonable estimate of the current base pay range for this position in Texas & Chicago is $116,800 to $146,000 annually + 14% as target incentives.

A reasonable estimate of the current base pay range for this position in Florida & Denver is $110,960 to $138,700 annually + 14% as target incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.

Company

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.