Sr. Community Relations Rep ($25.14 - $30.87)
About the role
The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Responsibilities
- Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
- Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
- Provides on-boarding and training support to new team members.
- Drives efficiency by adopting and maximizing the use of new and existing technologies.
Skills
- Proficiency in Google suite
- Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
- Strong written and verbal communication skills
Requirements
- High School Diploma, General Educational Development (GED) or equivalent experience
- 1 - 3 years of relevant work experience
Qualifications
- Travel between communities may be required daily.
- Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined