Sr. Community Manager - Mason and Main

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. With over $350 billion of real estate managed in more than 260 markets globally, Greystar is the largest operator of apartments in the United States, managing over one million units/beds worldwide.

About the role

The Sr. Community Manager plays a critical role in managing the day-to-day operations of 2 or more assigned properties. This position ensures the operations comply with Company policies, Fair Housing, ADA, FCRA, and other relevant laws while achieving established budgeted financial and operational goals.

Responsibilities

• Manage daily operations of one large community to achieve established budgeted financial and operational goals.
• Control expenditures by staying within the constraints of the approved budget, including maintenance repairs.
• Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals.
• Supervise property staff, including hiring, training, and performance management.
• Assist in managing the client/owner relationship by providing updates and reporting on property performance.
• Develop and analyze budgets by evaluating financial statements and operational reports.
• Meet targeted revenues by setting rent rates, ensuring timely rent collection, and preparing financial status reports.
• Approve vendor invoices, reconcile work performed, and manage communication between vendors, accounting, and owners.
• Gather and interpret market trends to implement leasing strategies that achieve occupancy and revenue goals.
• Promote resident satisfaction by addressing complaints and service issues promptly.
• Conduct regular property inspections to ensure safety, cleanliness, and compliance with Company standards.
• Ensure the maintenance team complies with Company standards for service requests.
• Complete accounting, financial, administrative, and other reports as assigned.
• For California roles: Manage the lease process using the California-specific Lease File Checklist to ensure compliance.

Requirements

• Previous property management experience required; fee management experience preferred.
• Proven supervisory skills to hire, lead, direct, and evaluate team members.
• Proficient in MS Office Suite and Yardi/OneSite software.
• Financially savvy with experience in budget creation, fiscal reporting, and adherence.
• Excellent communication skills, both written and verbal.
• Bachelor’s degree in Business Management, Real Estate, or a related field preferred.
• 4-6 years of relevant experience in property management, sales, marketing, and customer service.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, self-motivated, and capable of working independently or collaboratively.

Skills

• Valid driver’s license (required for golf cart use on property).
• Proficiency in property management software (Entrata, Yardi, OneSite preferred).
• Strong management and supervisory skills for hiring, leading, and evaluating teams.
• All required state and local licenses/certifications for property management.

Benefits

• Competitive medical, dental, vision, disability, and life insurance with low employee costs.
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays (plus birthday off after 1 year).
• Additional vacation accrual with tenure.
• Onsite housing discount of up to 40% at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company match up to 6% of pay after 6 months.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption/surrogacy).
• Employee Assistance Program, critical illness/accident insurance, pet insurance, and legal plans.
• Charitable giving program.
• Cell phone allowance and monthly bonus incentives.

Pay

The salary range for this position is $123,000 - $126,000. Additional compensation may include quarterly or annual bonuses based on individual and company performance.

Schedule

This role operates in an office environment with frequent exposure to outdoor elements. Physical demands include accessing all areas of the property, lifting up to 20 pounds independently (50 pounds with assistance), and occasional local travel for deposits, training, or events.