Sr. Communications Manager, Safety, Amazon Flex Central Marketing & Communications

About the role

Amazon Flex helps independent contractors, known as delivery partners, to earn money delivering packages to Amazon customers. As Amazon Flex continues to innovate and expand worldwide, clear, timely, and effective communications are essential to helping delivery partners navigate their delivery experience safely and confidently. We are seeking a Senior Communications Manager to develop and execute global safety communications strategies that support delivery partner safety, engagement, and experience. In this role, you will lead communications for safety initiatives, policy and program changes, product launches, and emerging issues across multiple countries and communication channels. The ideal candidate is an exceptional writer and strategic communicator who can translate complex information into clear, actionable messages. You will exercise sound judgment in fast-moving, ambiguous environments, build trusted relationships with cross-functional stakeholders, and balance long-term communications strategy with hands-on content development and execution. You will also use data, delivery partner insights, and communications performance metrics to continuously improve messaging and deliver measurable business results.

Responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.