Sr. Commercial Training Manager, CARE

Who we are looking for

This is what you will do

Program Design & Delivery

• Carry out compliant training strategies across a portfolio of products to enhance sales effectiveness (and launch readiness as applicable).
• Apply adult learning principles and instructional design best practices.
• Conduct a gap analysis to determine which areas require enhanced training to drive success across various competitive markets.
• Develop curriculum to close identified gaps.
• Evaluate the training program for the national account managers, providing enhanced programs as necessary for successful execution at the IDN leadership level.
• Lead onboarding, launch as applicable, and advanced training programs across multiple modalities (live, virtual, eLearning) for all commercial field teams.
• Maintain accurate, up-to-date content reflecting clinical data, competitive intelligence, and market dynamics.

Cross-Functional Collaboration

• Partner with Marketing, Medical, Leadership, and Field Sales Trainers to align training with business objectives and identify skill gaps.
• Coordinate commercial efforts with the HEV team to ensure aligned strategy and execution with a customer-first focus.
• Support development of selling skills, strategic messaging, and objection handling through targeted initiatives.
• Play a critical role bridging sales and marketing to ensure aligned strategy and execution with a customer-first focus.

Performance Measurement & Optimization

• Manage the budget and resources to maximize utilization including vendor scope of work, costs, and deadlines.
• Track training impact using coaching reports, surveys, and performance metrics to monitor effectiveness and identify opportunities for improvement.
• Adjust programs based on insights.
• Manage administration to ensure seamless delivery and reporting.

Additional Requirements

• Eight (8) years of experience across training and/or sales experience in the pharmaceutical industry.
• Demonstrated ability to manage multiple products including disease state and product knowledge.
• Excellent leadership skills with the ability to inspire and motivate others.
• Expertise in adult learning principles and instructional design.
• Strong communication, collaboration, and project management skills.
• Ability to travel up to one week per month for training sessions, sales meetings, etc.
• Proficiency in Microsoft Office Suite, Veeva Promomats, and Adobe tools.
• Experience with LMS/LXP administration.

Preferred Qualifications

• Proven success in designing and delivering training for product launches.
• Market access experience is a plus.

Location

Hybrid position based in Cary, NC with 25% travel (up to 1 week per month).