Sr. Commercial Product Management Analyst

About the role

Axos Bank Target Range: $25.00/Hr. - $28.87/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

Responsibilities

• Serve as the primary intake point for Commercial Lending enhancement requests (Salesforce, nCino), partnering with Commercial stakeholders to understand issues, desired outcomes, urgency, and impact
• Triage and clarify requests, define scope, and coordinate routing and next steps with Product and Technology partners
• Identify patterns and root causes, recommend fixes or process improvements, and track requests through completion to improve visibility and outcomes
• Design end-to-end workflows across people, process, systems, data, integrations, business rules, and automation/AI to improve efficiency, scalability, and usability
• Translate business needs into clear requirements and solution options, articulating constraints and tradeoffs, and contribute to defining practical target-state solutions aligned with enterprise standards
• Collaborate with Technology to evaluate tools and platforms (e.g., Salesforce, nCino, workflow engines, data/automation/AI capabilities) for fitness for purpose, scalability, and long-term maintainability
• Apply strong knowledge of Commercial Lending and servicing workflows (e.g., origination, underwriting, credit, booking, servicing, covenant tracking, exceptions) to inform analysis and solution design
• Identify opportunities to reduce manual work, eliminate duplication, improve data quality, and increase operational efficiency, linking production support pain points to broader enhancements
• Produce clear, structured documentation such as workflow diagrams, process descriptions, solution summaries, and decision records
• Communicate effectively with business and technical stakeholders; prepare concise documentation, recommendations, and updates to drive shared understanding and decisions
• Define and track KPIs to measure the impact of process and workflow improvements

Qualifications

• Bachelor’s degree in Business/IS/Finance/Engineering (or equivalent experience)
• 1+ year's experience in business/product analysis, solution design, or business architecture in complex, multi-system environments
• Knowledge of commercial lending/commercial banking workflows; comfortable operating in regulated, risk-sensitive environments
• Experience partnering with business and technology teams to triage issues, shape enhancements, and translate needs into clear requirements/solution options (understanding impacts and tradeoffs)
• Strong analytical and communication skills; able to influence cross-functional partners
• Able to prioritize, manage multiple deadlines, and navigate ambiguity; eager to learn and take on increasing ownership
• Exposure to tools/platforms (e.g., Salesforce, nCino, workflow/orchestration, integration, enterprise data); interest in automation/emerging tech
• Familiarity with product/project management and product discovery practices