Sr Commercial Account Exec

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.

About the role

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the assigned area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies, and completing field-based sales activities within an assigned territory.

Responsibilities

• Build relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory
• Develop and run a sales strategy in the allocated territory with a target prospect list and a regional sales plan
• Partner with the marketing team to initiate marketing plans to increase growth
• Qualify prospects and develop new sales opportunities and ongoing revenue streams
• Arrange and conduct initial product demonstrations and presentations
• Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
• 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
• Proven ability to achieve sales targets
• Ability to work in a matrixed support organization using multiple virtual specialists
• Executive-level relationship management experience
• Ability to provide transparency to sales process with excellent CRM hygiene

Travel: 20-40%, and in some cases up to 50%

Work Arrangement

Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and assigned work location. Eligibility for a work persona may be determined by confirming the distance between your primary residence and the closest ServiceNow office.