Sr. Collections Specialist II - Net Bad Debt

About the role

In this role, you will be responsible for recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, minimizing dollars being charged off in assigned caseload. Ensures correct action is taken on bankruptcies. Performs all other duties as assigned by management.

Responsibilities

• Meet and exceed company goals, particularly in Loss Prevention, in a professional and businesslike manner
• Communicate with lessees who are 90+ days delinquent via telephone, mail, personal contact, or other professional methods to collect monies owed to Financial Pacific
• Maintain complete and accurate collection notes in the system to ensure clarity for others regarding conversations and arrangements with lessees
• Maintain monthly and year-to-date reports on individual results
• Possess knowledge of relevant legal, bankruptcy, and FCRA laws
• Attempt to negotiate settlements before recommending external actions (attorney or collections)
• Evaluate guarantors' financial condition before pursuing lawsuits to ensure collectability
• Thoroughly and accurately evaluate each assigned contract to maximize collection at minimal expense
• Understand the details of each contract, including status, guarantor, equipment location, and equipment values
• Provide the highest level of customer service to all lessees, vendors, brokers, and staff
• Maintain confidentiality of all company information
• Ensure regular and predictable attendance and punctuality
• Demonstrate compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training
• Keep up to date on regulation changes
• Follow all company policies and procedures, compliance regulations, and completes all required annual or job specific training
• Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert
• Takes personal initiative and is a positive example for others to emulate
• Embraces the vision to become “Business of Choice”
• May perform other duties as assigned

Requirements

5+ years collections experience required
Collection experience in a leasing/contract environment or equivalent preferred
Data entry skills and the ability to multi-task
Ability to learn and comply with all Bank policies, procedures, and systems
Consistently demonstrates ability and willingness to builds relationships with associates
Requires reading, writing and basic math skills

Qualifications

Knowledge of relevant legal, bankruptcy, and FCRA laws
Critical thinking and problem-solving skills
Strong communication and interpersonal skills
Attention to detail and organizational skills
Ability to work independently and manage multiple tasks simultaneously
Strong computer skills, including proficiency in Microsoft Office applications

Skills

Legal knowledge
Bankruptcy law
FCRA laws
Litigation
Forbearance agreements
Negotiation
Contract evaluation
Customer service
Data entry
Multi-tasking

Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Pay

The pay range for this role is $23.00 - $26.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.