Sr. Collections Specialist

Job Summary

The Sr. Collections Specialist manages a portfolio of distressed commercial transportation and business loans, focusing on optimizing recoveries, minimizing losses, and ensuring compliance with all regulatory and internal policies.

Job Duties and Responsibilities

• Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies.
• Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record.
• Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans.
• Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options.
• Manage voluntary surrender process for commercial transportation assets, including coordinating with borrowers, securing equipment, and processing documentation in accordance with company and regulatory requirements.
• Collaborate with Risk Management and Equipment Management teams on high-value litigation, repossession, and bankruptcy cases related to transportation assets.
• Negotiate with Punjabi-speaking customers to facilitate collections, explain repayment options, and provide culturally responsive service throughout the recovery process.
• Engage directly with clients to resolve disputes, establish urgency, and negotiate repayment or settlement arrangements that align with both client capacity and AOF’s recovery objectives.
• Apply judgment and creativity to develop feasible solutions for borrowers unable to pay in full.
• Ensure all negotiations and communications comply with company policy and applicable regulations.
• Prepare, analyze, and distribute monthly collection and recovery performance reports for management review.
• Maintain call quality and productivity metrics consistent with departmental standards.
• Ensure all actions, communications, and case documentation adhere to legal, compliance, and audit requirements.
• Partner with the outsourced contact center to strengthen recovery performance, including direct case coaching, real-time support on difficult accounts, and regular updating of training documentation and delivery to maximize outreach efforts.
• Closely work with internal departments—including Legal, Risk Management, Accounting, and Equipment Management—to ensure alignment and effective resolution of complex recovery cases.
• Contribute to departmental goals, planning efforts, and process improvement initiatives designed to enhance recovery effectiveness.
• Conduct skip tracing and investigative research when borrowers cannot be located, ensuring all reasonable efforts are made to re-establish contact.
• Respond to client account inquiries in a timely, courteous, and professional manner.
• Undertake additional responsibilities as assigned by management in support of department and organizational priorities.

Mandatory Qualifications

• Bilingual – Punjabi proficiency required
• 5-7 years in commercial transportation, finance or leasing
• Strong proficiency with skip tracing tools, data based and investigative research methods
• Excellent analytical and problem-solving abilities
• Proven track record of meeting or exceeding recovery targets in commercial financial industry
• Ability to work independently with minimal supervision
• Strong communication skills, both written and verbal
• Proficiency with Microsoft Office

Nice to Have Qualifications

• Expert in Excel

Perks and Benefits

• Competitive salary commensurate with experience
• Environment that values work-life balance and monthly remote work reimbursements
• 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection)
• 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts
• Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans
• Tax deferred & Roth 403(b) Retirement Plan with employer match
• 15 paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave