Sr Clinical Specialist CRM - Raleigh

About the role

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

Responsibilities

• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provides troubleshooting support as requested
• Affirms completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Maintains software on programmers throughout the district as directed
• Aids in managing daily coverage logistics as needed
• Edifies and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Aids in educating and training new Clinical Specialists and Sales Representatives post sign-off
• PARTNERS WITH DSM, SALES REPS AND DM TO LEARN MARKET DYNAMICS AND LOCAL CUSTOMER MOTIVATIONS AND NEEDS; HAS A BASIC UNDERSTANDING OF HOW MEDTRONIC CRHF PRODUCTS AND SOLUTIONS OFFER VALUE TO THE CUSTOMER
• ASSISTS WITH OBTAINING CUSTOMER PO'S THROUGHOUT THE QUARTER
• HAS A BASIC UNDERSTANDING OF THE COMPETITIVE LANDSCAPE
• INDEPENDENTLY IDENTIFIES CUSTOMER NEEDS AND OPPORTUNITIES AND PROVIDES FEEDBACK TO SALES REP(S) TO SUPPORT SALES OBJECTIVES
• Ongoing Technical Development
• STAYS UP TO DATE ON NEW PRODUCTS, SOLUTIONS AND PATIENT MANAGEMENT OFFERINGS
• COMPLETES ALL ASSIGNED TRAINING IN A TIMELY MANNER

Qualifications

• In order to be considered for this position, the following minimum qualifications must be evident on your resume:
• A High School Diploma PLUS a minimum of 8 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company
• An Associate’s Degree PLUS a minimum total of 6 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company
• A Bachelor’s Degree PLUS a minimum of 4 years of work experience in an EP, Cath Lab setting, or sales or service in a cardiac device company

Skills

• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Benefits

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