Sr. Clinical Application Spclst

Responsibilities

• Carry out pre- and post-implementation workflow assessments in radiology departments to pinpoint operational challenges, diagnostic delays, and opportunities for enhancing clinical and operational efficiency.
• Create and document clinical workflow strategies aimed at boosting adoption and optimizing PACS, RIS, and clinical reporting solutions.
• Act as a clinical subject matter expert during customer engagements, assisting radiologists, clinicians, department directors, and clinical administrators in navigating change management.
• Lead clinical training sessions for radiologists, technologists, and clinical administrators to facilitate smooth onboarding and proficient use of deployed solutions.
• Collaborate with implementation and technical teams to ensure product configurations align with each facility’s clinical workflows, protocols, and user preferences.
• Assist with complex implementations from kick-off through go-live, hypercare, and post-implementation support, serving as the primary clinical workflow resource.
• Maintain customer workflow assessments, future-state workflow designs, and training plans in project or ticketing systems.
• Promote continuous improvement in Service and Delivery clinical workflow methods, support processes, and the knowledge base.
• Affirm compliance with applicable regulatory standards and internal policies.
• Support key customers with clear updates and guidance to sustain adoption and maintain positive clinical relationships.

Requirements

• Bachelor's degree in Business Administration, Nursing, Healthcare, or a related field, or equivalent practical experience including a clinical or radiology background.
• Minimum of 5+ years of experience in radiology and diagnostic imaging environments, including clinical consulting, workflow optimization, and customer-facing support for healthcare technology or medical imaging solutions.
• ARRT certification in Radiologic Technology and completion of an accredited radiologic sciences program.
• Deep understanding of radiology workflows, PACS, RIS, DICOM standards, and clinical reporting platforms.
• Experience implementing medical imaging software or clinical decision-support systems.
• Demonstrated ability to engage senior healthcare leaders on clinical workflow assessment, optimization, and adoption outcomes.
• Proven experience guiding clinical teams through software transitions and workflow redesign.
• Strong communication skills, including the ability to translate software capabilities into clinical language for radiologists and operational leaders.
• Experience leading change management activities such as stakeholder engagement, workflow adoption, training, and communication planning.
• Preferred: Experience supporting complex, enterprise-level healthcare sales cycles, clinical demonstrations, or pre-sales workflow discovery.

Quality Standards

• Communicates, cooperates, and functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism, and integrity, and exercises confidentiality in all areas of performance.
• Fulfills all local, regional, and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Adheres to data privacy, compliance, safety, and confidentiality standards at all times.
• Promotes good public relations on the phone and in person.
• Adapts and learns new tasks, methods, and systems.
• Reports to work regularly as scheduled; maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.

Working Environment

• Remote
• Somerville, Massachusetts, United States
• $100,000 - $125,000 per year