Sr. Clinical Application Analyst - Beaker

About the Role

The Application Analyst in the Wellstar Information Technology department is responsible for the support, optimization, and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic. This intermediate-level role requires proven experience in building, configuring, and supporting Healthcare Information Technology systems to meet the evolving needs of clinical and operational stakeholders.

This is a high-impact role offering a clear career path toward a Senior Application Analyst. Success requires collaboration within a highly matrixed organization, working closely with other Information Technology and operational teams to deliver solutions that improve care delivery and user satisfaction.

Responsibilities

• Deliver support to ensure the efficient operation of assigned applications. Assist with troubleshooting and resolving system issues in collaboration with Associate Application Analysts, Senior Analysts, and other IT teams.
• Document system configurations, workflows, and resolution steps to promote knowledge sharing and maintain long-term application stability.
• System Design, Build & Human-Centered Configuration:
  • Configure Epic and related third-party applications to meet evolving clinical and operational requirements.
  • Apply human factors design principles to reduce friction, support decision-making, and improve the user experience.
  • Lead integration testing, user acceptance testing, and go-live readiness assessments.
  • Assist in validation and testing of EHR systems to support clinical workflows and operational needs.
  • Collaborate with Application Analysts, Senior Application Analysts, and clinical staff to implement EHR enhancements and optimize user workflows.
  • Participate in EHR testing, system upgrades, and validation processes to ensure ongoing functionality, performance, and regulatory compliance.
  • Document EHR configuration changes, test results, and issue resolutions to support team knowledge-sharing and long-term system stability.
• Project Management:
  • Gather, clarify, and document clinical and operational requirements from stakeholders.
  • Prioritize tasks, manage time effectively, and track progress across multiple assignments.
  • Schedule, facilitate, and document meetings with clear agendas, notes, and action items.
  • Create and maintain workflow diagrams and process documentation to support system improvements.
  • Build foundational skills in project planning and use tools like Excel, Project, SharePoint, etc.
• Cross-Department Collaboration & Functional Support:
  • Act as a liaison between IT and clinical or operational teams to support effective communication around Epic and related third-party application functionality.
  • Develop a foundational understanding of how healthcare applications integrate with other systems, contributing insights to improve usability and workflow alignment.
  • Support project teams by assisting with requirements gathering, process documentation, and implementation tasks across departments.
  • Build collaborative relationships with stakeholders to ensure technology solutions align with clinical and operational goals.
• Continuous Learning & Professional Development:
  • Enhance knowledge through technical training as well as soft skills development.
  • Develop skills in enhancing usability of technical systems.
  • Stay informed on emerging trends, technologies, and best practices in healthcare IT.
  • Contribute to a culture of continuous learning by actively participating in training and development opportunities.
  • Build foundational knowledge and hands-on experience to prepare for EHR certification and future growth within the analyst career path.
• Risk Management & Compliance:
  • Identify potential risks related to application performance, user adoption, and data security.
  • Assist in the development of strategies aimed at mitigating system-related risks.
  • Support efforts to ensure that applications comply with HIPAA, HITECH, and other healthcare regulations while adhering to security standards.
• Adaptability & Flexibility:
  • Demonstrate flexibility and professionalism in a fast-paced healthcare environment, remaining calm and composed under pressure.
  • Adjust tasks, schedules, and priorities to support evolving patient care and organizational needs.
  • Recognize when shifting clinical or operational expectations require new approaches and take initiative to adapt accordingly.
  • Embrace changes in healthcare processes and technology with a positive attitude, focusing on how they enhance patient outcomes and system efficiency.
  • Work through ambiguity and challenges by evaluating options and collaborating on effective, patient-centered solutions.
  • Maintain a customer-focused mindset by partnering with clinical and non-clinical teams to deliver high-quality service.
  • Adapt behavior to meet the demands of different situations, including high-stress or urgent scenarios common in healthcare.
  • Quickly adopt new technologies and tools to improve care delivery, streamline workflows, and support organizational goals.
• Perform other duties as assigned and comply with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• Minimum 3 years of healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience.
• Minimum 3 years of Epic and/or related third-party application build experience for the assigned application area.
• Minimum 1 year of project management experience (preferred).

Qualifications

• High School Diploma or equivalent (required). Bachelor’s degree in Information Technology, Health Administration, Nursing, Medical Technology, or related field (preferred).
• For Epic positions: Certification in 2 or more relevant Epic modules, including 1 for the assigned application area (required upon hire).
• For third-party application positions: Associated system certification/training (required upon hire).
• Must obtain Project Management training within 1 year of hire (required).
• For Epic positions: Epic Usability Training (required upon hire or within 180 days).
• Lean training and certification (preferred upon hire or must be obtained within 180 days).

Skills

• High proficiency in verbal and written communication.
• Ability to complete assigned tasks with minimal guidance while maintaining strong attention to detail.
• Collaborative team player, accepting of constructive feedback while contributing to team goals.
• Proficiency in analyzing and troubleshooting problems effectively.
• Solid understanding of general information technology policies and procedures.
• Capable of gathering business or clinical requirements to facilitate application implementation and support.
• Participation in the on-call rotation to address urgent application-related issues.