Clinical Applications Analyst - Epic Beaker

About the Role

Troubleshoots, analyzes, develops, and maintains clinical applications, procedures, and other systems that satisfy the needs of the user departments. Works closely with the Clinical Informaticist to design, optimize, and support the EHR and related clinical systems.

Responsibilities

• Review and provide notifications on EMR upgrades.
• Help explore and develop ways to expand the capabilities of the clinical systems.
• Evaluate system feedback and suggest changes to the user experience with the systems.
• Work to continually improve information technology services for users.
• Serve as the primary knowledge source for the IT support staff for all EMR technology-related topics.
• Assist in meeting data reporting criteria of state and federal regulations.
• Develop trainings for staff on new software applications and train new and existing users on current software.
• Provide troubleshooting for individual users.
• Provide data reporting for the agency on support issues.
• Perform acceptance testing and document any new problems or challenges with EMR updates.
• Other duties as assigned.

Behavioral Standards

• Support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in everyday work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities to support and improve departmental goals.
• Demonstrate knowledge of unit goals and actively participate in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions, and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth, as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior.
• Comply with established policies and procedures and all health and safety requirements.

Qualifications

• Bachelor's Degree in Computer Science/Technology.
• 5 years of relevant clinical applications experience.
• Epic Beaker Experience.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered. This job requires visual and auditory abilities to be intact to perform duties.