Sr Client Support Specialist
Requisition ID: Pipeline – ongoing collection of applications
About the role
The Senior Client Support Specialist supports the team on escalations, audits, and coaching of claim support specialists.
Responsibilities
- Master all job functions of a Client Support Specialist
- Answer process questions and make higher-limit repair/replace decisions for the Client Support Team
- Provide escalation support to the Client Support team
- Complete random audits or quality monitors to identify trends or opportunities for process improvement, enhancing customer experience and/or Assurant Operations cost savings
- Manage multiple issues/cases simultaneously based on workload
- Deliver constructive coaching, training, and mentorship to peers and new employees
Requirements
- 4+ years in Customer/Client Experience
- 3+ years in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience
- 3+ years in Business-to-Business or Vendor Customer Service
- 3+ years composing responses to external contacts
Qualifications
- Associate degree in Business or equivalent
- 3+ years in Vendor Management
- Strong understanding of client contracts, operations, company products, and services
Pay
$20.96 – $34.59 per hour. The range considers factors such as candidate background, experience, and work location, while also allowing for salary growth within the position.
About the company
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant partners with leading brands to develop innovative solutions and deliver enhanced customer experiences through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance, and other specialty products.
Named a Best/Great Place to Work in 14 countries and recognized as one of Fortune’s America’s Most Innovative Companies, Assurant fosters a unique culture called The Assurant Way, characterized by a passion for service, practical innovation, and a willingness to take chances.