Sr Client Success-2

Responsibilities

• Serve as the primary relationship owner for an assigned client portfolio across the full client lifecycle — from activation and adoption through renewal and expansion
• Lead SBR and executive-facing updates; align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health; identify at-risk accounts, own recovery plans, and coordinate cross-functional response
• Drive cross-sell and upsell identification within the portfolio; document opportunities in Salesforce and collaborate with Sales to advance pipeline
• Manage the renewal cycle with forward-looking forecast visibility; execute retention strategies that protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues on behalf of clients; serve as the primary internal advocate for client needs

Pay

Compensation range: $76,836–$106,803. Compensation is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget.

Benefits

• Comprehensive compensation and benefits package, including holidays and vacation
• Medical, dental, and vision insurance
• Company-paid life insurance
• Retirement savings