Sr Client Success Specialist

About the role

The Senior Client Success Specialist plays a crucial role in supporting Questex's success by managing and optimizing various client programs, including advertising campaigns and content delivery. This role involves interfacing with multiple departments, creating custom promotional plans, analyzing program performance, and providing feedback to improve internal processes.

Responsibilities

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Forge to meet client business objectives, including day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting.
• Create custom promotional plans and share content through various channels, ensuring strong program engagement.
• Analyze program performance through digital marketing metrics and provide recommendations based on results.
• Manage escalation of risks, issues, and dependencies, make decisions, and take mitigating actions that are required.
• Provide product team and marketing operations with user feedback and insights related to internal tools and products.
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed.
• Aid the Client Success Manager in training new team members to ensure consistency in program execution and best practices.
• Work directly with Forge's most strategic accounts, ensuring tailored, high-impact marketing strategies that drive results.
• Support the sales team with pre-sale planning, upselling, and client program renewals for current accounts.

Requirements

• 4+ years of experience in a client/customer-facing role preferred.
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality.
• Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills.
• Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines.
• PREFERRED: Experience in HTML, Adobe Photoshop, and with marketing automation software or email service providers.
• Strong working knowledge of the entire Microsoft Office Suite (specifically Excel).

Qualifications

• Results-driven team player with a strong desire to exceed expectations.
• Proactive seeker of diversity and inclusion, valuing diverse backgrounds, experiences, and thinking.

Skills

• Experience in HTML, Adobe Photoshop, and marketing automation software or email service providers.
• Strong working knowledge of the entire Microsoft Office Suite (specifically Excel).
• Excellent communication skills, both written and verbal.

Benefits

• Vacation - 15-20 days depending on years of service
• 12 Paid Holidays
• Health and Welfare Benefits (medical, dental, vision, life, and others)
• FitOn Health, access to a leading digital wellness platform that offers premium online classes
• Cariloop Membership Program to help support employees with the complexities of caregiving
• Parental Leave
• Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
• Access to Mental Health Resources-Talkspace, & Employee Assistance Program
• 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner

Pay

The expected salary for this position ranges from $65K -73K. Salary offers are based on a broad scope of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market, geographic and organizational factors are also considered.

Schedule

Fully remote (U.S. Only)