Sr Client Services Rep, Data Acquisition

About the role

The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes. This position partners closely with clients, vendors, and internal managers from Data Onboarding and Client Delivery to ensure data file requirements are clearly communicated, accurately set up, and delivered on time.

This position enables healthcare clients to apply value-based care (VBC) strategies that improve patient outcomes and drive better, more coordinated care. It is a great opportunity for someone who enjoys working across teams, staying organized, and taking ownership of work that directly supports both client success and meaningful improvements in healthcare delivery.

Roles & Responsibilities

• Communicate file status updates to internal teams to ensure visibility and progress on any issues
• Partner with Client Delivery and Data teams to resolve client or vendor-related questions and issues
• Work directly with data vendors to ensure client data requirements are clearly understood and met
• Track data acquisition timelines to support on-time implementation and production releases
• Identify and escalate risks or delays that may impact delivery timelines
• Document vendor interactions and maintain accurate records in ticketing systems and Salesforce
• Support file management processes, including follow-up on missing or delayed files
• Cook up vendor legal documentation and assist with related processes
• Contribute to process improvements related to vendor coordination and data workflows
• Provide professional, responsive support to clients and vendors

Job Location

Burlington, MA (Boston)

Work Arrangement

Hybrid (3 days in office, 2 remote)

Experience / Qualifications

• Approximately 2 years of professional experience in a corporate or client-facing environment
• Experience supporting clients or external partners, including understanding requirements and troubleshooting issues
• Strong organizational skills and attention to detail
• Able to prioritize multiple requests and manage time effectively in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in software applications, especially Excel
• Bachelor’s degree in business administration or a related field, or equivalent experience
• Healthcare industry experience is a plus, but not required

Pay

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).