Sr. Client Services Analyst

About the role

The Senior Client Services Analyst serves as a primary bridge between market research clients and internal analytical teams. This role combines key account management, rigorous data analysis, project oversight, and strategic storytelling to deliver actionable market insights, answer complex business questions, and drive strong client trust and retention.

Responsibilities

• Lead day‑to‑day relationships with key client contacts, understanding and supporting broader business objectives.
• Manage the end‑to‑end execution of recurring client quarterly reporting processes.
• Build long‑term trust and act as a consultative partner on market research insights and industry trends.
• Deliver impactful ad‑hoc analysis with a strong “what and why” mindset to solve complex business queries.
• Interpret complex data sets and translate findings into clear, commercially relevant, and actionable recommendations.
• Apply strong presentation and data‑storytelling skills to communicate insights effectively to both technical and non‑technical audiences.
• Ensure on‑time, high‑quality completion of client reports, ad‑hoc analyses, and project deliverables.
• Maintain consistently positive feedback from key contacts regarding responsiveness, account management, and strategic impact.

Qualifications

• Genuine curiosity and passion for the tech industry, emerging technologies, and digital trends.
• Meticulous attention to detail, ensuring exceptional quality and precision across all data outputs.
• Proven capability to parse complex datasets and distill them into simple, executive‑level narratives.
• Proactive energy to continually expand client trust and elevate the organization’s reputation.

Pay

Salary range: $70,000 – $80,000 per year plus bonus.