Sr Client Manager Commercial Bank

Location: 36 South State Street, Salt Lake City, UT. Salt Lake City, UT highly preferred. Open to talent in Western states, preferably within KeyBank footprint. Covering the Utah portfolio.

About the role

As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.

Responsibilities

• Collaborate with partners to expand and retain business and commercial clients
• Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
• Prepare, deliver, and review agreements
• Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
• Conduct research to support ongoing client needs
• Generate cross-sell leads and participate in regular bank initiatives