Sr. Client Implementation Specialist

Who We Are

First American's Agency Division is dedicated to providing our policy‑issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, awards as a best place to work for women, diversity and LGBTQ+ employees, and inclusion on more than 50 regional best places to work lists.

What We Do

We enable you to support the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using our products. This includes assisting in the development of project plans, managing change and resources, ensuring implementations are completed on time and within budget, training customers in best practices, and coordinating timelines and status communications with clients, external partners, internal teams, management, and impacted groups.

What You’ll Do

• Provide a wide range of support to proactively identify, support and address client needs, acting as the team’s resource and subject‑matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations that support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate on concerns.
• Participate in pre‑sales product demonstrations, assist in scoping projects, and develop proposals.
• Document and organize SOPs, process workflows, and statistical data.
• Participate in presentations, gather information, create materials, present findings, and lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical skills to determine root cause of problems and apply creative, effective solutions.
• Ability to analyze situations, interview, formulate questions, and probe for deeper knowledge.
• Strong customer service skills.
• Data management skills to analyze data and provide recommendations.
• Knowledge of general business, production, and/or operation environments with cost‑benefit awareness.
• Excellent written and oral communication skills for defining parameters, creating documentation, and presenting findings.
• Presentation skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Pay Range

Base salary range: $73,900.00 – $98,500.00 annually. This range reflects factors such as job‑related knowledge, skills, experience, business requirements, and geographic location.

What We Offer

Our People‑First culture embraces individuality and supports an authentic, inclusive workplace for all employees. We provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• PTO and paid sick leave
• Employee stock purchase plan