Sr Client Accounts Specialist
DLA Piper is a bold, exceptional, collaborative, and supportive firm where our people are the backbone, heart, and soul. This is a place to engage in meaningful work and grow your career at any stage of your professional journey.
About the role
The Senior Client Accounts Specialist supports the firm’s strategic initiatives by working with Legal Support Services and Accounting teams to provide streamlined billing and client account services. This role handles the most complex domestic and global billing clients, edits and finalizes invoices, researches billing data, and ensures cohesive full-cycle billing support for attorneys with complex billing needs. The position also provides training and mentoring to other staff members on billing procedures.
Responsibilities
US Clients
- Performs full-cycle billing duties, including reviewing and editing proformas, seeking approvals for deferrals, write-offs, and time transfers.
- Fields billing inquiries from clients and attorneys.
- Creates and maintains complex monthly reporting and reviews data for accuracy prior to submission.
- Gathers and submits accrual information based on client requirements.
- Researches and resolves electronic billing rejections.
- Maintains accurate records of client billing requirements, including guidelines from the client’s general counsel, and updates them as needed.
- Tracks and resolves tickets assigned by the Accounting Service Desk daily.
- Finalizes invoices and submits them directly to clients or provides them to attorneys for transmission.
- Provides support, guidance, mentoring, and training to staff as needed.
- Submits finalized invoices electronically based on client requirements.
- Serves as a point of escalation for more junior Specialists.
Global Clients
- Coordinates and leads global client unified billing, managing account assignments and performing full-cycle billing functions.
- Creates and maintains complex monthly reporting and reviews data for accuracy prior to submission.
- Liaises with international attorneys and finance counterparts to obtain accurate accrual and forecasting information.
- Follows up with international counterparts to ensure timely invoicing and budget adherence.
- Troubleshoots issues with finance counterparts as needed.
- Tracks and resolves tickets assigned by the Accounting Service Desk daily.
- Generates global client LEDES files for electronic billing based on client requirements.
Other duties as assigned.
Qualifications
- High School Diploma or GED required; Bachelor’s degree in Accounting, Finance, or a similar field preferred.
- Minimum of 5 years’ direct billing or client accounts experience in a law or professional services organization, including domestic, global, and e-Billing.
- Experience as a team lead or with complex billing responsibilities is preferred.
- Strong computer skills, including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant.
- Proficiency in e-billing applications such as eHub or Bill Blast.
Skills
- Strong communication and interpersonal skills for interacting with staff and timekeepers.
- Team-oriented with the ability to work collaboratively in a fast-paced environment.
- Excellent proofreading skills and strong attention to detail.
- Ability to troubleshoot and resolve complex problems.
- Proven analytical skills.
- Ability to work independently and take direction well.
Location
This position is available in our Chicago, Austin, Dallas, Houston, Los Angeles, Minneapolis, Palo Alto, Phoenix, San Diego, San Francisco, or Seattle office and offers a hybrid work schedule.
Pay
The expected hiring range for this position is $36.79 - $58.49 per hour, depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and include overtime in accordance with applicable laws. Compensation will also depend on the candidate’s experience, skills, educational and professional background, and overall qualifications.
Benefits
We offer a comprehensive package of benefits, including medical, dental, and vision insurance, and a 401(k) plan.
Schedule
This role offers a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.
Physical Demands
This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and may include domestic or international travel.