Sr. Claims Specialist, General Liability

At Zurich North America Claims, we prioritize work-life balance and flexibility. Our hybrid work model allows claims employees to conduct individual work in their preferred location while facilitating in-person connections and collaborative activities when valuable. Occasional in-office attendance may be required. The selected candidate should be able to report into one of the following North American Claims offices on a hybrid schedule: Schaumburg, IL; Addison, TX; Atlanta, GA; Parsippany, NJ; Gold River, CA; Omaha, NE; or Rocky Hill, CT.

About the role

As a Senior Claims Specialist, you will work with a diverse team of claims professionals to handle multi-party commercial line claims of moderate to high exposure and complexity within specific authority limits. This role focuses on General Liability policy interpretation, coverage analysis, and efficient claims resolution while delivering a customer-centric experience. You will collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, and develop knowledge of industry best practices.

Responsibilities

• Handle multi-party commercial general liability claims of moderate to high exposure and complexity within authority limits.
• Interpret General Liability policies and perform coverage analysis to resolve claims effectively.
• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply established protocols and industry best practices to ensure efficient and effective claims handling.
• Develop partnerships and maintain strong relationships across work groups.

Requirements

• Must obtain and maintain required adjuster license(s).
• Proficiency in Microsoft Office.
• Knowledge of insurance regulations, markets, and products.

Qualifications

Basic Qualifications:

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management, OR
• Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management, OR
• High School Diploma or equivalent with 8+ years of experience in Claims and/or Litigation Management, OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management, OR
• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management.

Preferred Qualifications:

• 6+ years of experience in commercial general liability, Auto, or Homeowner’s claims handling, including complex litigated and high-severity injury claims.
• 6+ years of litigation management experience.
• Active adjuster's license.
• Strong relationship-building skills and ability to collaborate across work groups.
• Familiarity with claims adjustment processes and vendor utilization.
• Understanding of financial and actuarial/reserving concepts.
• Expertise in negotiation strategies.
• Strong strategic thinking, organizational, and time management abilities.
• Customer service experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.

Pay

The proposed salary range for this position is $75,800.00 - $124,100.00 (national average, may vary by location), with short-term incentive bonus eligibility set at 15%.

Benefits

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.