Sr Claims Clerk

At Crawford, every claim represents a person and a community we help rebuild. As a Sr Claims Clerk, your claims experience, attention to detail, technical proficiency, and ability to thrive in a fast-paced environment will help keep our processes seamless and efficient. This is your chance to be part of the One Crawford family—where your work makes a real impact.

About Us

Crawford helps restore lives by addressing claims for individuals, families, and communities. Our team pioneers solutions for the industries and customers we serve, operating globally while united as One Crawford in purpose, vision, and values. We empower employees to grow, act, and innovate, reflecting the diverse fabric of the audiences we serve.

Responsibilities

• Performs a variety of claim clerical support duties under direct supervision for the Service Center or Claim Office.
• Matches proper file and/or claim number on unidentified correspondence using automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
• Types material such as letters, benefit notices, or memorandums for medical appointments, attorneys, or external clients.
• Performs control operator functions for various Service Center or Claim Office data systems.
• Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
• Receives dock and messenger service deliveries and verifies accuracy of delivered material.
• Prepares outgoing mail for shipment, including necessary attachments, wrapping, sealing, and shipping/receiving computer equipment.
• Performs clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sorting/preparing files, and data entry.
• Assists in updating jurisdictional notices and manuals used in the office.
• Pulls files from storage for in-house state audits.
• Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
• Contacts agents and insured on routine claims to obtain coverage information or retrieves it through various systems.
• Issues payments, requests wage information for adjusters, orders surveillance, and completes medical calls to obtain current work status.
• Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
• Performs other related work as required or requested.
• Upholds the Crawford Code of Conduct.

Requirements

• High school diploma or GED; or equivalent related work experience.
• Minimum 5 years of experience in the claims/liability environment or equivalent, demonstrating basic knowledge of computer operations and claim file systems and procedures.
• Basic knowledge of computer operations and claim file systems and procedures.
• Proficient in Microsoft suite of products and similar systems.
• Capable of working in a fast-paced environment.
• Flexible, adaptable, and excellent multi-tasking skills.
• Technically proficient.
• Excellent oral and written communication skills.

Benefits

• Competitive base pay with a defined pay range based on experience, education, market rates, and other factors.
• Bonus/Incentive Pay and other performance-based rewards, if applicable.
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs coverage
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Additional benefits at no cost:
  • Enhanced Mental Health Support
  • Virtual Physical Therapy
  • Caregiving Services
  • Life Assistance Program
• Training programs promoting continuous learning and career progression.
• Sustainability programs that give back to communities.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.